Job title: 1st Line IT Systems & Business Support 
Location: Coventry
Salary:  £26,000 to £28,000
Contract type:  12 Month FTC
Working hours: Mon - Fri 40 hours.

About the role

We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support  activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 50% of the role and technical IT services, the other 50%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment.

Requirements

• You must have experience guiding people on how to use Office 365.
• You must be able to provide a positive experience for users seeking support across all business areas, whether contacting staff regarding IT kit or resetting a password!
• You should have the ability to diagnose and resolve technical issues efficiently (Troubleshooting hardware, software & cloud based applications)
• You should have clear and effective communication with customers and team members in order to deliver high-quality support for all

Why join us?

As the UK’s leading grounds maintenance and landscape creation provider, no two projects are ever the same – and neither are our people. That’s why we’re committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• From 21 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company – we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we’ll create a greener future for all.

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